REAH Privacy Policy


Last Updated: November 22, 2023

Company: REAH

About this privacy policy

This policy requires REAH Sign and Communicate (Pty) Ltd (here referred to as “REAH” , "We", "Our") to inform You (hereafter after referred to as the user, "user", "subscriber", "child", "parent") about how we collect, process, and store their information.

REAH is a registered business, we collect, process, and We share data about your personal information. The Privacy Policy is applicable to REAH Services i.e., REAH Service.

REAH privacy policy (the “Privacy Policy”) applies to the personal data that we collect from you when you use our website http://REAH.co.za (the “Website”) and our mobile applications named REAH (the “Apps”) (collectively, “REAH”).

Our Privacy Policy tells you what personal data and non-personal data we collect from you, how we collect them, how we protect them, how we share them, how you can access and change them, and how you can limit our sharing of them. The Privacy Policy also explains certain legal rights that you have with respect to your personal data.

Definitions
Collection of Personal Information
Information we collect and how we collect it

When you use REAH Service, we may ask you to provide your personal data to us. For transparency purposes, we explain in detail what personal data we collect and have access to, the purposes for which we use them, and legal bases on which we rely when processing your personal data. We comply with data minimization principles. This means that we collect only a minimal amount of personal data that is necessary for your use of REAH Service. We use your personal data for limited, specified, and legitimate purposes explicitly mentioned in this Privacy Policy. We do not re-purpose your personal data. This means that we do not use it for any purposes that are different from the purposes for which your personal data was provided. Below you can find an overview of the types of personal data that we collect, the purposes for which we use it, and the legal bases on which we rely when processing it.


Purpose - Personal data collected through the Apps

When you use the Apps, we collect your email address and name, device id. We use such data for the following purposes:


We automatically collect certain information that is later used for re-engagement and re-attribution purposes. Please note that although certain information (like your device ID) may be considered by certain laws personal data, such technical data does not allow us to identify you as an individual by any means and we do not intend to do so. The types of the technical information that we automatically collect through the Apps are mentioned below:


We use the technical information listed above to analyze your use of the App, find out how you find the Apps, examine the reasons that encourage you to install or delete the Apps, and track your online behavior. We keep such data if it is necessary for its purposes, but no longer than 1 year.

The legal bases that we rely on when collecting and using your personal data are “performing a contract with you,” “your consent” (for promotional emails, and advertising), and “Pursuing our legitimate business interests” (i.e., to ensure the security of the Apps and our compliance with the applicable laws, as well as to analyze and grow the Apps)

Analytics data

When you use the Apps downloaded from Google Play Store, we use our third-party analytics service provider Firebase (https://firebase.google.com ) offered by Google, which automatically collects the following technical personal and non-personal data from you:





We keep such data if it is necessary for its purposes, but no longer than 1 year. The legal bases that we rely on when processing the above-mentioned data are “pursuing our legitimate business interests” (i.e., to analyze and grow) and “your consent”.



Rights to your personal information

Delete Your Personal Data

Family Policy

REAH Products offers its users a range of sites and applications, some of which are primarily targeted at children, and others that are intended for users of all ages and their families.

Once you grant permission for your child to use REAH Services, we collect Service Usage data only.

Our sites and applications offer a variety of activities, including activities that may collect information from children.

Below we summarize potential instances of collection and outline how and when we will provide parental notice and/or seek parental consent.



Providing personal data

You reserve the right not to provide your personal data.



Disclosure

We may disclose your personal information:



If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).



Children’s Privacy Policy

If your child registered without the parent’s or applicant’s consent, contact and we will assist with the removal of the information.

We do not knowingly solicit information from our market to children under the age of 13. If you become aware of any data, we have collected from children under age 13, please contact us using the contact us.

Parents are encouraged to monitor their children's REAH XSL Games.

REAH Service is committed to protecting the privacy of children who use our sites and applications.

This Children’s Privacy Policy explains our information collection, disclosure, and parental consent practices with respect to information provided by children under the age of 13 (“child” or “children”) and uses terms that are defined in our general Privacy Policy. This policy is in accordance with the standard Children’s Online Privacy Protection Act (“POPIA”) and outlines our practices in the United States and around the world regarding children’s personal information.

When Information Collected from Children Is Available to Others

In addition to those rare instances where a child’s personal information is posted publicly (after receiving high-level parental consent), we also may share or disclose personal information collected from children in a limited number of instances, including the following:

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).



Parental Choices and Control

At any time, parents can refuse to permit us to collect further personal information from their children in association with a particular account and can request that we delete from our records the personal information we have collected in connection with that account.

Please keep in mind that a request to delete records may lead to a termination of an account, membership, or other service.

We use the below method to allow parents to access, change, or delete the personally identifiable information that we have collected from their children: androidsupport@mbula.co.za

Safeguarding of personal information

We have put in place Information and Communication Technology to maintain the protection of personal information such as anti-virus, access control, computer password.

From time to time, we review security measures and related processes to ensure that the application’s personal information remains safe and secure.

While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Our aim is to protect your personal information; however, no process is certainly 100%.



Feedback

If you contact us, we may keep records of any questions, complaints, recommendations, or compliments made by you and the response. Where possible we will de-identify your personal data (i.e., we will remove all personal data that is not necessary for keeping such records). Changes to Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will post changes on the Website and the Apps so that you are always aware of what personal data we collect, use, and disclose. If we have your email address, we will send you notice about the changes implemented by us.

Contact us

If you have questions about our Privacy Policy, please contact us:
Address: The Enterprise Building Mark Shuttleworth, Persequor, 0020, City of Tshwane South Africa.
Email Address: androidsupport@mbula.co.za